No one likes waiting in line. Although the introduction of automated customer management systems have reduced wait times, these systems lack the intimacy and comprehensive service a human attendant provide.
4D Retail Technology Corp’s QuickServe™ platform provides the best of both worlds. Not only does it serve to reduce wait times by working alongside human tellers, but it also provides immediate customer service to those who simply don’t have time to wait in line. So, how does it work? Before a customer enters the queue, they are greeted by Anna, an eye-catching virtual attendant encapsulated in our V-Wall™. Employees are provided hand-held devices that provides a method of communication to Anna. These hand-held devices provides both notifications as well as customer reception statistics.Using the TopView™ technology embedded within these devices, Anna can notify customers of their approximate wait time. After stating the wait time, Anna can begin providing additional services as required, such as scheduling appointments, providing answers to frequently asked questions and advertising the latest promotions.